Privacy Policy

Last updated: August 19, 2025

1. Who we are

ClearSky Imagery ApS and ClearSky Vision ApS (“ClearSKY”, “we”, “us”) respect your privacy. This policy explains what we collect, what we don’t, and how we use your information. Contact us any time at [email protected]. We are registered in Denmark.

2. What we collect

  • Service telemetry (minimal): basic website/app events (e.g., page views, request timestamps, referrer, and device/browser info) so we can operate, secure, and improve our services. We also log aggregated counts per page path and country (for example: “/pricing had 120 requests from DK”)- not per-user profiles.
  • Dashboard events: limited in-product events (for example, sign-ins and feature-usage counters) stored in our database to help operate the dashboard, protect against abuse, and understand feature adoption. When analysed, these events are aggregated or pseudonymous.
  • Contact data: email, name and organisation if you submit a form (e.g., support, sample data, newsletter). Providing this is optional.
  • Customer account data (dashboard users): basic account identifiers and billing metadata needed to provide the service.

3. Cookies & similar tech

We are proud not to use non-essential cookies or localStorage for analytics or advertising. Our analytics (including Real User Monitoring) are cookieless. Our security features (including bot/spam protection) may set strictly necessary cookies, such as __cf_bm or cf_clearance, to keep the site reliable and secure. These are functional only and do not require consent.

The dashboard may use localStorage/session storage to remember non-personal preferences (for example, “show this welcome message once”, chosen map settings, or UI theme). These preferences live on your device, are not used to track you across sites, and you can clear them via your browser settings at any time.

4. Why we process data & legal bases (GDPR/UK GDPR)

  • Provide and maintain the service (legal basis: Contract).
  • Security, fraud/bot prevention, and service analytics—using aggregated and/or pseudonymous data where possible (legal basis: Legitimate interests).
  • Communications and newsletters if you opt in (legal basis: Consent, which you can withdraw at any time).
  • Billing, tax and compliance (legal basis: Legal obligation).

5. What we don’t do

  • No non-essential cookies, ad tech, or cross-site tracking.
  • No selling or “sharing” personal information for behavioural advertising.
  • No user profiling or automated decisions that have legal or similarly significant effects.

6. Service providers

We use carefully selected providers to run our service, under data-protection agreements and our instructions only. For example: a cloud provider for security/CDN/analytics and databases, and an email provider for communications. Today these include Cloudflare (infrastructure and security) and Brevo (email).

7. International transfers

Your information may be processed outside your country. Where required, we use safeguards such as the European Commission’s Standard Contractual Clauses and comparable mechanisms to protect your data.

8. Data retention

  • Service logs/security telemetry: up to 90 days.
  • Emails/newsletters: until you unsubscribe, then kept on a suppression list for up to 24 months.
  • Contracts/invoices and associated records: kept for statutory periods (e.g., tax).

After these periods, we delete or irreversibly anonymise the data.

9. Your rights

Depending on where you live, you can request access, correction, deletion, restriction, portability, or object to certain processing. You can also withdraw consent at any time. You may complain to your local supervisory authority (in Denmark: Datatilsynet). To make a request, email [email protected]. We may need to verify your identity.

10. Security

We apply industry-standard protections (encryption in transit/at rest, access controls, and regular backups) to reduce the risk of unauthorised access, alteration, or loss. However, no online service is 100% secure.

11. Children

Our services are not directed to children under 16, and we do not knowingly collect their personal data.

12. Changes

We may update this policy from time to time. We will post changes here and update the “Last updated” date. For material changes, we may also provide additional notice.

13. Contact

Questions or requests? [email protected].